Shipping Policy

Last updated: November 11, 2026

All current orders are pre-orders for Batch No. 001 of the Prejuvenation Exosome Face Serum, which ships by the first week of December. EUCLASÉ ships within the United States only.

Pre-orders

Ship date: Batch No. 001 ships by the first week of December. You’ll receive a shipping confirmation with tracking when your order leaves our fulfillment center.

Payment: Your payment method is charged at the time of purchase.

Cancellation: You may cancel your pre-order for a full refund at any time before it ships. Contact us at support@euclase.com with your order number.

If our ship date changes: We’ll email you before the original date with the new expected ship date and the option to cancel for a full refund. Refunds for cancelled pre-orders are issued to the original payment method within 7 business days.

Where we ship

We ship to addresses in the 50 U.S. states. We can’t ship to P.O. boxes or APO/FPO addresses, and we do not ship internationally at this time.

Shipping rates and delivery times

Standard shipping is a flat $10 on all U.S. orders and ships via FedEx 2Day. Delivery typically takes 2 business days after your order ships. Delivery estimates begin once an order ships and are not guaranteed.

After the pre-order period

Once Batch No. 001 has shipped, orders for in-stock products are processed within 1–2 business days, excluding weekends and holidays. We’ll update this policy when pre-orders close.

Tracking

A tracking link is emailed when your order ships. If your tracking hasn’t updated in 5 business days, contact us at support@euclase.com.

Lost or damaged packages

If your package is marked delivered but not received, or arrives damaged, contact us at support@euclase.com or (754) 223-9322 within 7 days of the delivery date and we’ll help resolve it.

Address changes

Questions?