Returns & Refunds

Last updated: November 11, 2026

This policy explains how returns and refunds work for orders placed at euclase.com.

Pre-orders

Pre-orders may be cancelled for a full refund at any time before they ship. Batch No. 001 ships by the first week of December. To cancel, contact us at support@euclase.com with your order number.

Eligibility

Returns are accepted within 30 days of delivery. Products must be unopened and unused, in their original packaging with the seal intact. To protect the integrity and safety of our formula, we cannot accept returns of opened or used products.

How to start a return

Contact us at support@euclase.com with your order number and reason for return. We reply within 1–2 business days with a return authorization and the address to send your item to. Returns sent without authorization may not be processed.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend a tracked service, as we can’t be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@euclase.com or (754) 223-9322 with your order number and a photo. We will send a replacement or issue a full refund, including shipping.

Exchanges

EUCLASÉ currently offers one product in one size, so we do not offer exchanges. For a different item, return the original and place a new order.